How to Edit Messages (Letting) Templates

This article will run through how to edit letting message templates within your account.

1. Navigate to Messages > Letting. You can access and edit the SMS, and/ or Email messaging templates within the Waiting/Not Registered, Registered, Inspected – Owners, Inspected – Tenants, Alerts, Cancelled and On/Off VL categories.

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2. To edit a message (Email or SMS), simply choose the message you want to edit and click on the Edit Message button.

You may select the messages to be dispatched as emails and/or SMS by clicking the designated checkboxes.

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3. The page will refresh, and the message you intend to edit will be highlighted. Subsequently, the email and SMS fields associated with that message will be displayed on the right-hand side within the Message Editor section.

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4. Upon selecting an event message, you may proceed to edit the Tenant, Agent, Owner, and/or Occupier messages by choosing the respective recipient in the Message Editor.

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Note: Additionally, the option to revert the message to its default settings is available if required.

5. To create a new message template, please proceed to the Templates tab where you will find the default Price Reduction Template available.

You will now be able to change the name of the status and customise the email and SMS message that you would like to send. To add a new template, simply click Add New Template.
Click the Template text field to input a template name, click Edit Message and compose the message template to suit your needs. Click Save once completed.

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