How to Follow Up Tenants Who Indicated That They Would Apply for a Property

1. Navigate to Letting > Summary > Inspection Summary.

2. On the 'Inspection Summary' screen, click on the number in the ‘Yes Applying’ column for the property you would like to action. 

3. On the left you will see all the tenants who indicated they would apply – it will list their name, contact information and the inspection they attended.

4. On the right you will see all the applicants you have loaded in for that property. It will list the applicants, their contact details, their application ID and application status.

5. To follow up a tenant who indicated they would apply but has not yet applied, you can send them an email and/or SMS by clicking on their name, email address or mobile number.

6. If you contact the potential applicant and they are no longer interested in applying for the property, press the ‘Make Inactive’ link to remove that tenant from your follow up list (they’ll remain in your database).