Users who enter their password incorrectly five times will be locked out. This article will run through how to undo a user lockout.
Note: Users who are locked out will also not be able to reset their password until the lockout has been undone.
1. To undo a locked-out user, navigate to Settings > Admin > Mange Users.
2. Within the Manage Users page, locate the locked-out user in the User Administration box, then select the user by left-clicking on their name within the box below the Filter. Once selected, click on the Undo Lockout button.
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3. A pop up will appear requesting you to confirm the undo lockout for this user. Simply click OK.
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4. The user will be able to attempt sign in again or reset their password.