What Are Property Specific Notifications

 

 

This article will run through what property specific notifications are and how to add or delete them. 

When events occur in the system, notifications are sent out on your behalf. These notifications are based off an ‘Office Template’ which applies to all your properties (Default Messages). 

 

1. You can view your ‘Office Template’ messages by Navigating to Messages > Letting > Waiting / Not Registered. 

 

 

2. From this screen, you can view the ‘Office Template’ for each event by clicking the ‘Edit Messages’ button.

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3. However, you can choose to setup for any individual property its own notification messages for particular events in the system (Property Specific Notifications). 

 

4. This can be done by navigating to Letting > Summary > Inspection Summary.

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5. From here, find the property and then click on the address, this will load up the details for that property.

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6. Click the Events & Statuses tab and select the event you want to use for this property in the drop-down box and click the Add Event button.

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7. To customise who the message is sent to and how it is sent - Tick or untick the Email and SMS checkboxes for that event on the left-hand side.

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8. To edit the content of the notifications - press the Edit Messages button.

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9. The Email and SMS content will appear in the ‘Message Editor’ section on the right-hand side. You can then adjust the content of the email and/or SMS messages. 

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10. Press the Save button at the top of the page to save any changes made.