This article will run through an overview of smart replies and how to enable them within your account.
1. Navigate to Settings > Letting - General.
- Scroll down to Smart Replies, to select the Enable Smart Replies checkbox. Ensure you save for this setting to be active.
The feature enables you to tailor the responses according to specific property requirements, ensuring that considerations such as pet-friendliness and the types of pets permitted are considered.
At present, smart replies are exclusively accessible for two automated events: "Reply - Times Available" and "Reply - No Times Available."
1. Navigate to Letting > Summary > Inspection Summary, select the appropriate property.
2. In the Marketing tab, select Merge Fields, enter specific property details within the Pet Info, Property Specific Info or Recommended Lease Term sections, click Save and Close once completed.
Note: Smart replies functionality will not work on the SMS Property Specific Info. section.
3. Proceed to the Messages > Letting > Waiting/Not Registered, refer to both the Event: Reply - No Times Available and Event: Reply - Times Available templates. Position your cursor beneath the phrase, "Thank you for your enquiry regarding {PropertyAddress}," as this is the designated location for inserting the merge field.
